Contact Support
Submit a support request from your Helm dashboard.
Account-specific support works best after you sign in. Helm can attach your site, plan, role, and safe request context without asking you to repeat details.
Ready to send the request?
The dashboard support form captures category, impact, affected area, subject, message, and an optional relevant URL. Product feedback has its own structured form for requests, objections, missing integrations, and confusing UX areas.
What to include
Useful request details
Tell us what happened, where it happened, what you expected, and any safe customer, order, booking, invoice, or page reference that helps us find the issue.
Keep private
Do not send secrets
Do not include passwords, login codes, API keys, bearer tokens, cookies, full card details, or private customer message bodies in a support request.