Contact Support
Contact Helm support.
Sign in and send a dashboard request when a person needs to review your account, billing, site, or customer workflow.
Need a person to review this?
Open the signed-in request form. Choose the affected area, explain what happened, and include a safe reference or URL if it helps.
Can't sign in? Email support@gethelm.asia from the address on your Helm account.
What to include
Useful request details
Tell us what happened, where it happened, what you expected, and the last safe action you took. Add a non-sensitive reference or URL only when useful.
Keep private
Do not send secrets
Never send passwords, login codes, API keys, tokens, cookies, full card details, or private customer messages.
Before you contact support
Public Help Center articles can solve setup, billing, booking, website, customer, document, and account-access questions without waiting for an account-specific reply.
Create your Free booking Site, add your first service and hours, and share your booking link. Upgrade when you need more.
Plans and billingManage your plan and billingUpgrade Free through Checkout, or manage an existing paid subscription in the billing portal.
TroubleshootingTroubleshoot pages, bookings, and checkoutCheck the right settings for a broken page, booking, checkout, invoice, or receipt.