If a public page does not open
Go to Website and check that the site and page are published. Check the navigation link and public address, then open the published page in a private browser window.
If booking or checkout does not work
For bookings, check the service is visible, normal hours are set, closures are correct, and a time has not already been taken. For checkout, check product visibility, price, variant, stock, required customer details, and the payment result from Stripe.
If an invoice or receipt is missing
Go to Invoices and check whether the invoice is still a draft, has a customer email, and shows the expected payment status. Open Receipts and search by customer or date after payment is recorded.
If the problem remains, contact support@gethelm.asia. Include the page, approximate time, safe customer or order reference, and what you expected. Never send passwords, sign-in codes, full card details, or private customer messages.
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