Manage your plan and billing

Upgrade a Free Site

Open Settings → Billing, choose Starter or Growth and your billing interval, then continue to Stripe Checkout. The first upgrade collects business tax or registration details and a card. Paid plans have no trial.

Complete Checkout and return to Billing to check activation. Your existing Site and customer records stay with you. Cancelling or failing Checkout leaves your Free Site live.

Go to Settings, then Billing

If you already have a paid subscription, check your current plan, billing schedule, renewal date, and payment details. Choose Manage billing to open the secure billing portal.

Choose the change you need

Follow the portal steps to update payment details, upgrade, downgrade, or cancel. Review the price and effective date before confirming. Downgrades and cancellations take effect on the renewal date shown in the portal. If a payment remains unresolved after the 14-day grace period, the account returns to Free while the Site, custom domain, bookings, and historical invoices, receipts, and orders remain available as read-only history.

Save and check the result

Return to Billing and check that your plan or subscription status matches the change. Account closure is separate from cancellation and has its own export and deletion process at /account-closure-deletion-policy. If the status does not match, open Support in Helm and include the billing date and invoice reference, but never send full card details.