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Access your account

Recover account access

Sign in, reset your password, accept a team invite, or contact support when you are locked out.

In this article

Go to the Helm sign-in page

Choose the sign-in option shown for your account. If you received a team invite, open the invite link and use the same email address that was invited.

Reset your password or try your email link

Choose Forgot password or the available email sign-in option. Open the newest message from Helm, complete the step, and return to the sign-in page. Do not share the link or code with anyone.

Ask for help if you are still locked out

Email support@gethelm.asia with your business name, your account email, and the access you expected. Do not send your password or a sign-in link. Helm may need confirmation from the business owner before changing team access.

After you sign in, check that you can open the correct business and the pages you need. Owners should keep at least one other recovery path available before removing an old owner.

Still need help signing in?

Contact support if you no longer have access to your email or cannot complete the recovery steps.